TERMS & CONDITIONS
General Terms
By using the Luminaswell website, you agree to comply with our terms of service.
Pricing
All prices are shown in GBP (£). We reserve the right to adjust prices or promotions at any time without prior notice.
Product Accuracy
We strive to display our products (colours, textures) as accurately as possible. However, actual colours may vary slightly depending on your monitor settings.
Order Acceptance
We reserve the right to refuse or cancel any order for reasons such as stock unavailability or suspected fraudulent activity.
Intellectual Property
All content on this site, including text, logos, and images, is the property of Luminaswell and protected by UK copyright laws.
CUSTOMER CARE
Customer Service Commitment
At Luminaswell, we are dedicated to providing you with an exceptional shopping experience. Our team is here to assist you with any inquiries regarding our products, orders, or beauty advice.
Response Time: We aim to respond to all enquiries within 24-48 hours (Monday to Friday, excluding Bank Holidays).
How to Reach Us: For the fastest support, please email us at
luminaswell.support@gmail.com or use our website’s Contact Form.
Wholesale Enquiries: If you are a business looking for professional barber or salon supplies, please contact us for our exclusive wholesale rates.
PRIVACY & SAFETY
Your Privacy Matters
We take your privacy seriously. Luminaswell only collects essential information (such as your name, email, and shipping address) to process your orders and provide a personalised experience.
-
Data Protection: We use industry-standard encryption (SSL) to ensure your personal details are kept safe and secure.
-
Payments: We do not store your credit/debit card information. All payments are processed through secure, third-party providers like Shopify Payments, PayPal, or Stripe.
-
Marketing: We will only send you promotional emails if you "opt-in" to our newsletter. You can unsubscribe at any time with a single click.
-
Cookies: Our website uses cookies to enhance your browsing experience and help us understand how you interact with our store.
PAYMENT METHODS
-
Credit / Debit Cards
-
PAYPAL
-
Offline Payments