SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping with Luminaswell. We are dedicated to delivering your items as quickly and safely as possible.
1. Shipping Destinations & Rates
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We currently ship exclusively to mainland United Kingdom (UK).
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Standard Delivery: Free tracked shipping on all orders over £20 (or fixed rate of £2.99 for orders below £20).
2. Processing & Delivery Times
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Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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Estimated Delivery Time: Once dispatched, standard delivery to the UK typically takes 7 to 14 business days.
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Please note that delivery times are estimates and can occasionally be affected by customs clearance delays or postal disruptions.
3. Tracking Your Order
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Once your order has shipped, you will receive a tracking number via email so you can monitor your package every step of the way.
RETURN & EXCHANGE POLICY
At Luminaswell, we want you to love your purchase. If you are not completely satisfied, we are here to help.
1. 14-Day Return Window
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In accordance with UK online shopping regulations, you have 14 days from the date you receive your item to request a return [1].
2. Return Conditions (Hygiene & Safety)
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Due to the personal care nature of our products (Eyelash Clusters), items must be unused, unopened, and in their original sealed packaging to be eligible for a return.
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We cannot accept returns for eyelash products that have been opened or tested for hygiene and safety reasons.
3. How to Start a Return
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To initiate a return, please contact our support team at [Seu Email de Suporte]. Items sent back to us without first requesting a return will not be accepted.
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The customer is responsible for paying the return shipping costs.